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Ex Cricket FAQ — answers to all your questions, right here

From opening an account to withdrawals, bonuses, betting rules, and security — find answers to any question about Ex Cricket on this FAQ page.

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Browse the categories below to quickly find what you're looking for on the Ex Cricket FAQ.

Account & Registration

Find out how to create an account, update your details, and reset your password — all your questions answered here.

Deposits & Withdrawals

BKash, Nagad, bank transfer — all the details on payment methods, limits, and processing times.

Bonuses & Promotions

Welcome bonus, free bets, cashback offers — everything you need to know about claiming and using bonuses.

Betting & Games

Cricket betting, slots, Live Casino, and bingo — learn how to play, understand the rules, and get to know the odds.

Security & Verification

Learn about KYC verification, two-factor authentication, account security, and the identity confirmation process.

App & Platform

Find answers to all questions about downloading, installing, updating, and device support for the Ex Cricket app.

Ex Cricket FAQ — Why does this page exist?

Ex Cricket is one of Bangladesh's most popular online gaming and cricket betting platforms. Every day, thousands of new and returning users reach out to our support team with questions. We created this detailed FAQ page with their needs in mind.

From creating your account to making your first deposit, claiming a bonus, placing bets, and withdrawing winnings — this page covers the most frequently asked questions at every step, explained in plain, straightforward language. No technical knowledge needed; anyone can read this FAQ and resolve their issue on their own.

If you can't find the answer here, use the support options in the sidebar below — our Bangla-speaking team is available 24 hours to help.

Account & Registration

Opening an account on Ex Cricket is quick and easy. On the registration page, Go and register using your mobile number or email. Then set a strong password and verify your phone number with an OTP. The entire process takes just 3 to 5 minutes. Please note, You must be 18 years of age or older to register and only one account can be created per mobile number.

On the login page, Click the "Forgot Password?" option. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password. Usually within 2 to 3 minutes the process is complete. Remember — never share your OTP with anyone.

Under Ex Cricket's terms, Only one account per mobile number can be created. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. If you have an issue with an existing account, please contact the support team.

KYC (Know Your Customer) verification must be completed before making a withdrawal. This requires uploading a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24 to 48 hours. is completed. Without KYC verification, you can play games but will not be able to withdraw funds.
Deposits & Withdrawals

Ex Cricket currently supports the following payment methods:

Mobile Banking: bKash, Nagad, Rocket
Bank Transfer: Directly from a bank account
Credit/Debit card: Visa, Mastercard

Deposits via all methods are credited instantly or within a maximum of 15 minutes.

Minimum Deposit: BDT 500 (five hundred taka)
Minimum Withdrawal: BDT 1,000 (one thousand taka)
Maximum Daily Withdrawal: BDT 2,00,000 (two lakh taka)

To withdraw winnings earned using a bonus, you must meet the wagering requirements. For details, Terms and Conditions View on page.

Withdrawal times vary depending on the payment method:

bKash / Nagad / Rocket: Usually within 1 to 4 hours
Bank Transfer: 1 to 3 business days
Card payment: 3 to 5 business days

Withdrawals may be delayed if KYC verification has not been completed.

Ex Cricket does not charge any deposit fees. However, your bank or mobile banking provider may apply a small transaction charge — this depends entirely on that provider's own policies. For withdrawals, The first two withdrawals each month are free; a small processing fee may apply thereafter.
Bonuses & Promotions

On Ex Cricket, Register once you make your first deposit after registering, the welcome bonus will be credited to your account automatically. The bonus amount depends on how much you deposit. To view the current bonus offer and terms, Promotions Page Visit now.

A wagering requirement is the condition that you must bet your bonus amount a set number of times before you can withdraw it. For example, if your bonus is BDT 500 with a 20x wagering requirement, you must place BDT 10,000 in bets before withdrawing that bonus. Each bonus has its own wagering terms — for more details, On the promotions page, is provided.

Yes, Ex Cricket regularly offers its loyal users Weekly free bets, daily cashback, and special match offers are offered. Special promotions are available during major cricket tournaments. To stay up to date, Promotions Page Check regularly.
Betting & Games

In addition to cricket, Ex Cricket offers betting on football, tennis, kabaddi, badminton, and more than 20 other sports. In cricket betting, Matches covering all international teams — including Bangladesh, India, Pakistan, and England — are available. With the live betting option, you can place bets at real-time odds while a match is in progress. For more details, Betting Page See more.

Winning at slots is largely down to luck — every spin is controlled entirely by a Random Number Generator (RNG). That said, keeping a few strategies in mind can improve your overall experience: Choose slots with a high RTP (Return to Player), start with small bets and stick to your budget. Ex Cricket's In the slots section 500+ popular slots games available.

In most cases, a bet cannot be cancelled once placed. However, in certain situations, within a short window after placing the bet, Within 30 seconds a cancel option may be available. Live bets placed after a match has started can never be cancelled. To avoid mistakes, always review your bet details carefully before confirming.

Ex Cricket's In the Bingo section, Enter and choose a bingo room. Buy your tickets and, once the game starts, mark off the randomly called numbers on your card. Complete a line or a full card first to win. Game types and prizes may vary by room.
Security & Verification

Ex Cricket SSL encryption technology keeps all data secure. Our payment gateway is PCI-DSS certified. The platform operates under an international gaming license and holds RNG certification — meaning every game result is completely fair and random.

Go to Account Settings and find the 2FA option under the "Security" section. Enable OTP-based 2FA using your mobile number. From that point on, every time you Log In you will be required to enter an OTP alongside your password. This makes your account Far more secure much more secure.

If you suspect your account has been hacked, Instantly Take these steps:

1. Change your password immediately
2. Notify our 24/7 live chat support
3. Take screenshots of any suspicious transactions
4. Request a temporary account lock until the issue is verified

Our security team will investigate promptly and assist you.
App & Platform

The Ex Cricket app is available directly from our Download Page is available. Android users can download and install the APK file. Before installing, go to your phone's settings and "Unknown Sources" or enable the "Install from unknown sources" option. iOS users can use the platform as a web app directly from their browser.

The Ex Cricket app supports the following devices:

Android: Android 6.0 or higher
iOS: Web app via Safari browser on iPhone and iPad
Desktop/Laptop: Any modern browser — Chrome, Firefox, or Edge

For the best experience, use the latest version of your browser or app.

If you run into issues with the app, try these steps first:

1. Close the app and reopen it
2. Restart your phone
3. Check your internet connection (Wi-Fi or mobile data)
4. Uninstall the app and Download Page and reinstall fresh

If the issue persists, contact support chat with your device model and Android version.

Didn't find what you were looking for?

This FAQ page covers the most common questions, but every situation is different — sometimes you need a more specific kind of help. In that case, our Bangla-speaking support team Always here for you.

Ex Cricket's live chat support is available 24 hours a day, 7 days a week. On average, Within 5 minutes Answers are available. We're ready to help with account issues, payments, or any technical matter.

Quick Links
Open a New Account Account Login Download the App View Bonuses & Offers Start Betting Sports Betting Play slots Play Bingo
Get Support

Live Chat — the fastest option. Average response time is 5 minutes.

Email Support — for detailed help with more complex issues.

Support Hours: 24/7 — any time, day or night.

[email protected]

Useful Pages
About Us Terms and Conditions Privacy Policy Responsible Gaming Platform Overview
Security Tips
Use a strong password
Keep 2FA security enabled
Never share your OTP or password with anyone
Log out on public devices
Only use the official site
Get Started Now

Issue resolved? Play Now!

You've read through the Ex Cricket FAQ and know everything you need. Don't wait — open your account, make your first deposit, claim your welcome bonus, and enjoy the thrill of cricket betting and slots.

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